FREQUENTLY ASKED QUESTIONS
Questions
We offer local pick up by appointment only at one of our Boston area retail locations below. After you purchase your AFYX dress online, you will be notified of your pick up location. On the date of your pick up, you will receive a complimentary 20 min styling session, so that you can leave confident on how to achieve your favorite looks 😉. Below are the locations for our Boston area retail showrooms:
Boston, MA (Newbury St/Back Bay): 37 Fairfield Street, Boston MA (corner of Newbury St & Fairfield St)
North Shore, MA (Factory Showroom): 194 North Street, North Reading MA
Great question! AFYX™ sizing is very different from traditional women's dress sizes because our convertible, packable and wrinkle free dresses are revolutionary in design. Our sizing is based on your bust and waist measurement. Please be sure to review our size charts carefully before ordering your size. Each product will have a different size chart (sleeveles and long sleeve dresses are different in sizing) so be sure to click the "SIZE CHART" link next to the available sizes to see which fits you best. After you've made your size selection, you can optionally send us your bust and waist measurements upon checkout. We highly encourage you to add your sizes here, because our staff can easily crosscheck if the size you have selected is correct and notify you if we see any errors in sizing before shipping out your garments!
You can view our Shipping & Return Policy HERE.
To check the status of an existing order, email us at info@afyxdress.com. We will reply to you within 24 hours.
Yes absolutely. If for any reason your garment arrives damaged, please send a photo of the damaged product to info@afyxdress.com with your information and we would be happy to assist you with a resolution. Please note, any damaged item outside of a 30 day return window cannot be returned or refunded. Due to the nature of our small business, AFYX™ does not offer refunds or exchanges for manufacturing faults that occur within 3 months of purchase, as we consider that to be the result of normal wear and tear.
For questions about our products, please email info@afyxdress.com or fill out our Contact Us form. Thank you!